MK RESIDAA – BOOKING TERMS & CONDITIONS

Effective Date: [2025/12/20]

By making a reservation with MK Residaa for accommodation in Cairo, you agree to be bound by these Terms and Conditions. Please read them carefully before completing your booking.

1. DEFINITIONS

“We,” “Us,” “Our,” “MK Residaa” means MK Residaa, your accommodation provider in Cairo.

“Guest,” “You,” “Your,” “Tenant” means the person booking and staying in our apartment.

“Property,” “Apartment,” “Premises” means the fully furnished apartment you’re renting through us.

“Booking” means your reservation made through our website or WhatsApp.

2. BOOKING AND RESERVATION

2.1 Booking Process

Here’s how booking works:

  1. Fill out our booking form or message us on WhatsApp
  2. Tell us what you’re looking for in an apartment
  3. We’ll find apartments that match what you need
  4. You’ll get confirmation from us within a few hours
  5. Pay the deposits to lock in your reservation

2.2 Eligibility

  • You must be 18 or older to book
  • You’ll need a valid passport or ID
  • All information you give us must be accurate

2.3 Booking Confirmation

Your booking is only confirmed once you have:

  1. Received written confirmation from MK Residaa
  2. Paid the required booking deposit (30% of total rental cost)
  3. Paid the security deposit (10% of one day’s rental fee)

3. PAYMENT TERMS

3.1 Pricing

  • Accommodation in Cairo starts at $30 USD per day
  • Prices vary based on apartment size, location, amenities, and rental duration
  • All prices will be clearly communicated before booking confirmation

3.2 Accepted Payment Methods

We accept payments in the following currencies:

  • USD (United States Dollar)
  • GBP (British Pound)
  • EGP (Egyptian Pound)

Payment must be made via bank transfer to the account details provided.

3.3 Deposit Requirements

Booking Deposit (30%):

  • 30% of the total rental cost is required to confirm your reservation
  • This deposit is non-refundable except as specified in Section 4 (Cancellation Policy)

Security Deposit (10%):

  • 10% of one day’s rental fee is required as a security deposit
  • Example: If daily rate is $100 USD, security deposit is $10 USD
  • This deposit covers potential damages, missing items, or additional cleaning fees
  • The security deposit is refundable upon successful completion of your stay

3.4 Balance Payment

  • The remaining 70% balance is due upon arrival at the property
  • Payment must be completed before receiving the keys

3.5 Additional Fees and Utilities

Cleaning: We clean the apartment thoroughly before you arrive. This initial cleaning is included in your rental price. If you need additional cleaning during your stay, let us know and we can arrange it for an extra fee.

Electricity: We provide an initial allocation of electricity included in your rental. If you use more than the standard allocation, you’ll need to cover the cost of additional electricity units.

WiFi: Free WiFi is included with an initial data allocation. If you exceed the standard usage limit, you’ll need to pay for additional data top-ups.

Gas (Cylinder): We provide an initial gas cylinder for cooking. If you run out during your stay, you’ll need to pay for a replacement cylinder.

The specific amounts for utilities will be explained when you book, and we’ll let you know the standard allocations upfront.

Late Check-out Fee: Need extra time? If you check out later than agreed, there’s a half-day charge (50% of your daily rate).

4. CANCELLATION POLICY AND REFUNDS

4.1 Cancellation by Guest

If you cancel 3 or more days before check-in:

  • You get everything back—full refund of both deposits
  • Just let us know in writing through our website or WhatsApp

If you cancel less than 3 days before check-in:

  • You lose the 30% booking deposit
  • You get back the 10% security deposit
  • If you already paid the full amount, we’ll refund what’s left over

4.2 If We Need to Cancel

Sometimes things happen on our end—maybe the apartment isn’t available or there’s an emergency repair needed. If we have to cancel your booking:

  • You get 100% of your money back
  • We’ll try our best to find you another apartment in Cairo that’s just as good or better

4.3 Unexpected Events (Force Majeure)

If something major happens that’s out of everyone’s control—like natural disasters, wars, government lockdowns, or pandemics:

  • Get in touch with us right away through our website or WhatsApp
  • We’ll figure out a fair solution together, case by case
  • Depending on the situation, we might be able to reschedule or give partial refunds

4.4 If You Don’t Show Up

If you don’t check in and don’t let us know you’re canceling:

  • We keep all payments
  • We’ll consider the booking complete

5. CHECK-IN AND CHECK-OUT

5.1 Check-in

  • Check-in time: Flexible, available anytime based on your schedule
  • Early check-in is available at no extra charge (subject to apartment availability)
  • You must present valid identification (passport or national ID) at check-in
  • Keys will be provided upon full payment of the remaining balance

5.2 Check-out

  • Check-out time: Flexible, based on agreement at time of booking
  • Late check-out (beyond agreed time) will incur a fee of 50% of the daily rental rate
  • Keys must be returned to MK Residaa or as instructed
  • The apartment must be left in reasonable condition

5.3 Extension Requests

  • Requests for extensions must be made at least three (3) days before your contract expires
  • Extensions are subject to availability
  • Additional payment will be required for extended period

6. PROPERTY DESCRIPTION AND STANDARDS

6.1 What’s Included in Our Apartments

Every apartment comes fully furnished with everything you need:

  • Bedrooms with comfortable beds
  • Living room furniture
  • Free WiFi (with standard usage—see Section 3.5 for details)
  • Bathroom with toilet and shower
  • Kitchen with appliances and cookware
  • Bedding, towels, and linens
  • All the basics you’d expect in a home
  • Everything cleaned and ready for you on arrival day

6.2 Our Promise to You

We guarantee:

  • The apartment will look like what we showed you
  • Everything will be clean and working properly
  • All the amenities we mentioned will be there and functional
  • The place is safe and comfortable to live in

6.3 If Something’s Not Right

If the apartment doesn’t match what we told you, or if something’s broken:

  • Message us immediately when you arrive—WhatsApp or through our website
  • We’ll fix it as quickly as we can
  • If we can’t fix it, we’ll find you a different apartment

7. GUEST RESPONSIBILITIES

7.1 Give Us Accurate Information

Please make sure everything you tell us is correct:

  • Your real name and contact details
  • How many people are actually staying
  • Your passport or ID information
  • What you’re really looking for in an apartment

7.2 How Many People Can Stay

  • Most apartments fit up to 5 people comfortably
  • The exact number depends on which apartment you book
  • Don’t bring extra people without asking us first
  • Need space for more than 5? Just tell us—we can find you a bigger place

7.3 Taking Care of the Place

Here’s what we expect:

  • Use the apartment as a home, not for business
  • Treat everything with care
  • Follow the building’s rules
  • Don’t let other people stay there or sublet it
  • Lock up when you leave

7.4 House Rules

Noise:

  • Keep noise levels reasonable
  • Be extra quiet at night—neighbors need their sleep too
  • Respect the people living around you

Parties:

  • Want to throw a party or event? Ask us first
  • We might say yes, but we need to know ahead of time
  • Extra fees might apply

Smoking:

  • Smoking is allowed

Pets:

  • You can bring pets, but let us know beforehand
  • You might need to pay extra for cleaning
  • You’re responsible if your pet damages anything

7.5 What’s Not Allowed

Don’t do any of this stuff:

  • Illegal activities (drugs, prostitution, anything against the law)
  • Breaking Egyptian laws
  • Damaging the apartment or building
  • Being a nuisance to neighbors
  • Changing or modifying the apartment without permission

7.6 Checking the Apartment

When you book, you’re confirming that:

  • You’ve seen photos of the apartment (or visited it)
  • It works for what you need
  • You’ll return it in the same condition (normal wear and tear is fine)

8. PROPERTY DAMAGE AND LIABILITY

8.1 If You Break Something

You’re responsible for damage beyond normal use, like:

  • Broken furniture, appliances, or fixtures
  • Stains on carpets, walls, or furniture
  • Lost keys
  • Missing items

8.2 How We Handle Damages

  • We’ll take the cost out of your security deposit
  • If it costs more than the deposit, we’ll let you know how much extra
  • You can either:
    • Pay us the difference, or
    • Replace or fix it yourself (if we agree that’s okay)
  • We’ll show you proof (photos, receipts) of what needs fixing and how much it costs

8.3 Getting Your Security Deposit Back

  • If nothing’s damaged, you get all of it back
  • We’ll send it to you within a reasonable time after you check out
  • If we need to keep some of it, we’ll tell you exactly why and show you an itemized list

8.4 If You Get Hurt

  • You’re responsible for your own safety while staying with us
  • We’re not liable if you hurt yourself through your own actions
  • Just use common sense with all the appliances and facilities

8.5 Lost or Stolen Items

If only you and we have keys to the apartment:

  • We’ll take responsibility for any theft or missing property
  • Report it to us and the police right away

If you invited people over or left the door unlocked:

  • You’re responsible for your own belongings
  • We’re not liable for theft caused by your guests or if you didn’t lock up properly
  • Use the safe if there is one, and keep your valuables secure

8.6 About Travel Insurance

  • We really recommend getting travel insurance before you come
  • It should cover medical emergencies, trip cancellations, liability, and your personal stuff
  • We’re not responsible for things that insurance would normally cover

9. MK RESIDAA OBLIGATIONS

9.1 Keeping Things in Good Shape

We promise to:

  • Give you a clean, safe, well-maintained place to stay
  • Make sure everything works when you arrive
  • Keep the apartment up to the standards we described

9.2 Extra Services We Offer

We’re here to help with:

  • 24/7 support—anytime you need us
  • Airport pickup (just arrange it with us)
  • Tour guides (if you want to explore Cairo)
  • Help with local transportation
  • Connecting you with clinics or hospitals if you need medical care

9.3 Fixing Problems

  • If something breaks or goes wrong, message us right away
  • We’ll respond within 24 hours
  • Emergencies (no water, no power, safety issues) get handled as fast as possible
  • We’ll try to fix things without disrupting your stay

9.4 Your Privacy

  • We respect your privacy
  • We won’t come into the apartment unless you ask us to or there’s an emergency
  • You get the keys—we don’t visit unless you need us

10. CONTACT AND COMMUNICATION

10.1 How to Reach Us

For all inquiries, bookings, issues, or support:

Website: Visit mkresidaa.com and complete the contact form

WhatsApp: Contact us directly for immediate assistance

10.2 Languages

  • We speak English, so no worries if you don’t know Arabic
  • We can help with Arabic if you need it

10.3 How Fast We Respond

  • Booking questions: Usually within a few hours
  • Maintenance issues: Within 24 hours
  • Emergencies: Right away—we’re available 24/7

11. DISPUTE RESOLUTION

11.1 If There’s a Problem

Got a complaint or issue? Here’s what to do:

  1. Message us right away—website or WhatsApp
  2. Tell us what’s wrong and send photos if it helps
  3. We’ll work with you to sort it out quickly and fairly

11.2 The Legal Stuff

  • These terms follow Egyptian law
  • Any legal disputes fall under Egyptian jurisdiction

11.3 If We Can’t Work It Out

If we really can’t resolve something through talking:

  • Either of us can take it to the Egyptian authorities
  • Legal matters go through Egyptian courts in Cairo

11.4 Let’s Be Fair

We both agree to:

  • Communicate openly and honestly
  • Try to find fair solutions
  • Work in good faith before getting lawyers involved

12. GENERAL PROVISIONS

12.1 Entire Agreement

These Terms and Conditions, together with your booking confirmation, constitute the entire agreement between you and MK Residaa regarding your accommodation in Cairo.

12.2 Modifications to Terms

  • MK Residaa reserves the right to modify these Terms and Conditions at any time
  • Changes will be posted on our website with an updated effective date
  • Bookings made before changes take effect will be governed by the terms in place at the time of booking

12.3 Severability

If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

12.4 Waiver

Failure by MK Residaa to enforce any provision of these Terms and Conditions does not constitute a waiver of that provision or any other provision.

12.5 Data Protection

  • Your personal information will be handled in accordance with applicable Egyptian data protection laws
  • We collect and use your information solely for booking purposes and to provide our services
  • We do not share your personal information with third parties without your consent

12.6 Photography and Marketing

  • MK Residaa may take photos of properties for marketing purposes
  • We will respect your privacy and not photograph you or your belongings during your stay

13. ACCEPTANCE OF TERMS

By completing a booking with MK Residaa, you acknowledge that:

  • You have read and understood these Booking Terms and Conditions
  • You agree to be bound by these terms
  • You are legally able to enter into this agreement
  • All information you have provided is accurate and truthful

14. CONTACT INFORMATION

MK Residaa

Website: mkresidaa.com

For Bookings: Website contact form or WhatsApp

For Support: Available 24/7 via WhatsApp

For Disputes: Contact us via website or WhatsApp

Thank you for choosing MK Residaa for your accommodation in Cairo. We look forward to providing you with excellent service and a comfortable stay in Egypt’s vibrant capital city.

Last Updated: [2025/12/20]

Scroll to Top